« Back to Blog


The truth is, we could all benefit from learning to handle our emotions more constructively. It’s been a few weeks since part one of this message. If you took the test linked to the first blog post on the subject, and found that your Emotional Intelligence (EQ) is not all you would like it to be, there’s good news: according to psychologist and author of “Working with Emotional Intelligence,” Daniel Goleman, EQ can be improved through evaluating, learning, and developing five definitive elements:

Self-Awareness is “the ability to recognize and understand your moods, emotions, and drives, as well as their effect on others.” Knowing your emotions, but not being ruled by them, is the goal. Honestly evaluate the strengths and weaknesses of your emotional awareness. Commit to working on areas in which you can improve, and surround yourself with people who can help you better recognize and articulate how you’re feeling.

Self-Regulation is ‘the ability to control or redirect disruptive impulses and moods” and “the propensity to suspend judgment – to think before acting.” Manage your own emotions, and think about how your actions will affect others before acting. Words and behaviors have consequences.

Self-Motivation is “a passion to work for reasons that go beyond money or status” and “a propensity to pursue goals with energy and persistence.” Motivate yourself, in a productive way. Know what you’re after and why you do what you do. Being certain that you are governed by the right motivators helps keep your emotional life in check.

Empathy is “the ability to understand the emotional makeup of other people” and “skill in treating people according to their emotional reactions.” Listen, recognize, and demonstrate understanding of the feelings and emotions of others. Look honestly at how you interact with others, and try to put yourself in their place.

Social Skills means “proficiency in managing relationships and building networks” and “an ability to find common ground and build rapport.” Assess your work environment, and manage people and relationships through teamwork. Practice humility, and give others the chance to excel.

EQ is simply an awareness of your actions and feelings – the ability to control your actions, and understand how your actions affect those around you. It also means that you truly value others, and are able to identify with them on many different levels. At Cassel Bear, we truly value and genuinely like our clients and our co-workers. That level of care really is the basis of having great EQ and the foundation for serving our clients and one another very well.